Frequently asked questions...
Privacy and Security:
Q. Are my details secure?
A. Yes, we are committed to protecting your privacy. We only use information that we collect about you lawfully in accordance with the Data Protection Act 1998. We do not sell, rent or pass on any of your details to other parties.
Our payment system is powered by Paypal so you will never have to share your personal details.
Payment:
Q. Which payment methods are accepted ?
A. We accept all major credit and debt cards - Visa, Visa Electron, Mastercard, Maestro and Solo. If you would rather pay by postal order or cheque please select this option at checkout. We will despatch your order when the cheque has cleared into our account - this can take up to 5 working days.
Delivery:
Q. How long will it take to receive my order and how much will it cost ?
A. That depends on which option you choose at checkout.
We aim to despatch all orders the same day, subject to payment card authorisation/cheque clearing.
UK Customers
Standard Free Delivery:
1-2 days
Orders must be placed before 3.00pm GMT (orders taken after this time will be despatched the following day).
Orders placed after 2.00pm GMT Friday and during the weekend will be despatched on Monday for delivery Tuesday.
EU Customers Rest of the World
£2.00 per item £3.00 per item
Delivery 3 - 5 working days Delivery 5 -7 working days
Returns:
Q. What happens if the item I receive is faulty ?
A. The faulty item will be sent to the Manufacturer for testing. When the item is confirmed as faulty you will have the choice of a refund or a replacement product will be sent. Please contact us on 0208 473 1886 if you have received a faulty item.
Q. What happens if I change my mind ?
A. We have a 14 day no quibbles returns policy. Please return the goods back to us in the condition that they were received. IMPORTANT because of the nature of the goods we sell if opened or used they are Non-Returnable for reasons of health and hygiene. (should you have any questions/concerns or need advice on a product before purchasing from us please contact us on 0208 473 1886)
Please email us at customerservice@uk-fertility-solutions.com
You will be issued with a Returns No. this will act as a reference to us to identify your order. Refunds will only be processed once the original item has been returned to us. Once you have obtained a Returns Number, please write the number clearly on the outside of your parcel.
Please ensure your package is sent back through a traceable method for your own peace of mind as returns are the responsibility and at the cost of the customer.
Please allow approximately 5 working days for your card to be refunded and to show on your statement. Please note: refunds will be minus our postage costs, unless the item is faulty.
Should you have any further queries please email us at sales@uk-fertility-solutions.com
Please click on the link below for our full Terms and Conditions:
Terms and Conditions
